Transferring your Domain Name

Before proceeding with the Transfer, you are advised to first check the following:

• confirm if your domain name can be transferred. [fn]Checking whether your domain name can be transferred[/fn]

• check if you require to obtain a Domain (Transfer) Secret or Authorization Code <#start dotnz#>(known as Unique Domain Authentication ID (UDAI) for .NZ domain names)<#end dotnz#> for your domain name prior to placing a Transfer request. [fn]Checking whether a Domain (Transfer) Secret or Authorization Code is required for your Domain Name[/fn]

Domain Name Extension Specific Caveats 

Once you have confirmed the above, you may place a Transfer request for your domain name with <%SFNB_RESE123LLER_BRA123ND_NAME%>.

<#start reseller#>

Instructions for Customers

<#end reseller#>

1. Login to your <#start reseller#>Customer <#end reseller#>Control Panel. [fn]Login Instructions for your Control Panel[/fn]

2. In the Menu, point to Manage Orders and then click Transfer Domain.

3. Now, enter the domain name you wish to Transfer<#start cpss#> and the Domain (Transfer) Secret Key/Authorization Code<#end cpss#>.

   About Domain (Transfer) Secret Key/Authorization Code Requirement 

   Note

   • <#start cpss2#>

   • Domain Name Extensions for which the Authorization Code needs to be compulsorily provided at this stage:

     • <#start dotau#>

     • .AU

     • <#end dotau#><#start dotca#>

     • .CA

     • <#end dotca#><#start dotde#>

     • .DE

     • <#end dotde#><#start doteu#>

     • .EU

     • <#end doteu#><#start dotnz#>

     • .NZ

     • <#end dotnz#>
   • <#end cpss2#><#start dotes#> <#start cpss2#>
   • <#end cpss2#>

     .ES domain names do not require a Domain (Transfer) Secret Key/Authorization Code.

   • <#end dotes#>

4. Click the Transfer button.

5. <#start cpss#>

   Select the various Contacts (Registrant, Admin, Technical & Billing Contact) for this domain name. You may select from the available list of Contacts or Add a New Contact.

   About Contacts 

   Note

   • <#start doteu#>

   • In case of a .EU domain name, you need to select only the Registrant Contact. [fn]Understanding .EU Domain Name Contacts[/fn]

   • <#end doteu#><#start dotnz#>

   • In case of a .NZ domain name, you need to select only the Registrant Contact, since a .NZ domain name has only a Registrant Contact associated with it.

   • <#end dotnz#>

   • Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during domain name transfer.

     Additional Information

     Default Contacts

   <#end cpss#><#start cpss2#>

   By default, the Default Contacts and Default Name Servers set by you will be associated with the domain name. Click the icon to change the Contacts and Name servers -

   • Contacts: Click the Change Contact button. Then, you may select from the available list of Contacts or Add a New Contact by clicking the Add New button.

   • Name Servers: Click the Change NameServers tab and specify the Name Servers.

   Additional Information

   Default Contacts IDs and Default Name Servers Settings within the <#start reseller#>Customer <#end reseller#>Control Panel

   <#end cpss2#>

6. <#start cpss#>

7. Next, select the check box to agree to the associated Product Agreement(s).

   Note

   This is a mandatory action.

8. <#end cpss#>

9. Proceed with the Payment of the Invoice.

   Additional Information

   Paying for an Invoice

10. You need to provide the Domain (Transfer) Secret Key/Authorization Code from within your Control Panel.

11. 1. Login to your Control Panel, search for the domain name being transferred and proceed to the Order Information view. [fn]Locating your Domain Name[/fn]

    2. Provide the Domain (Transfer) Secret Key/Authorization Code and click the Submit button.

    Note

    The Domain (Transfer) Secret Key/Authorization Code can be submitted through the approval link or from within your Control Panel, within 30 days after the Transfer Order is placed. If the Authorization Code provided is incorrect, the transfer will not proceed - you will have to verify the code with the current Registrar, and submit the correct code from the approval link or the Control Panel.

12. <#end cpss2#>

13. Once the mail has been approved by the Registrant Contact<#start cpss2#> and the Domain (Transfer) Secret Key/Authorization Code submitted<#end cpss2#>, the Current Registrar will be notified regarding the transfer.

    The Current Registrar will send an e-mail to the Registrant Contact of the concerned domain name to confirm that they wish to Transfer their domain name. If the Transfer is not denied by either the Registrant Contact or the Current Registrar, the domain name will be Transferred to you under <%SFNB_RESE123LLER_BRA123ND_NAME%> in the next 5 days.

Transfer Status, Domain (Transfer) Secret Change and Other Conditions 

<#start reseller#>

Instructions for Resellers

1. Login to your Reseller Control Panel. [fn]Login instructions for Reseller Control Panel[/fn]

2. In the Menu, point to Products -> Domain Registration and then click Transfer.

3. Now, enter the domain name you wish to Transfer<#start cpss#> and the Domain (Transfer) Secret<#end cpss#>.

   About Domain (Transfer) Secret Key/Authorization Code Requirement 

   Note

   • <#start cpss2#>

   • Domain Name Extensions for which the Authorization Code needs to be compulsorily provided at this stage:

     • <#start dotau#>

     • .AU

     • <#end dotau#><#start dotca#>

     • .CA

     • <#end dotca#><#start dotde#>

     • .DE

     • <#end dotde#><#start doteu#>

     • .EU

     • <#end doteu#><#start dotnz#>

     • .NZ

     • <#end dotnz#>
   • <#end cpss2#><#start dotes#> <#start cpss2#>
   • <#end cpss2#>

     .ES domain names do not require a Domain (Transfer) Secret Key/Authorization Code.

   • <#end dotes#>

4. Click the Transfer button.

5. Enter the Username (Email Address) of the Customer, on whose behalf you wish to Transfer this domain name. If the Customer is new, you can Add the Customer, by filling the form given there.

6. <#start cpss#>

   Select the various Contacts (Registrant, Admin, Technical & Billing Contact) for this domain name. You may select from the available list of Contacts or Add a New Contact.

   About Contacts 

   Note

   • <#start doteu#>

   • In case of a .EU domain name, you need to select only the Registrant Contact. [fn]Understanding .EU Domain Name Contacts[/fn]

   • <#end doteu#><#start dotnz#>

   • In case of a .NZ domain name, you need to select only the Registrant Contact, since a .NZ domain name has only a Registrant Contact associated with it.

   • <#end dotnz#>

   • Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during domain name transfer.

     Additional Information

     Default Contacts

   <#end cpss#><#start cpss2#>

   By default, the Default Contacts and Default Name Servers specified by you will be associated with the domain name. Click the icon to change the Contacts and Name servers -

   • Contacts: Click the Change Contact button. Then, you may select from the available list of Contacts or Add a New Contact by clicking the Add New button.

   • Name Servers: Click the Change NameServers tab and specify the Name Servers.

   Additional Information

   Default Contacts IDs and Default Name Servers Settings within Customer Control Panel

   Default Name Servers Settings within Reseller Control Panel

   <#end cpss2#>

7. <#start cpss#>

8. Next, select the check box to agree to the associated Product Agreement(s).

   Note

   This is a mandatory action.

9. <#end cpss#>

10. Proceed with the Payment of the Invoice.

    Additional Information

    Paying for an Invoice

11. The Domain (Transfer) Secret Key/Authorization Code can be submitted by the Customer from within his Customer Control Panel.

12. 1. Login to the Customer Control Panel, search for the domain name being transferred and proceed to the Order Information view. [fn]Locating the Domain Name[/fn]

    2. Provide the Domain (Transfer) Secret Key/Authorization Code and click the Submit button.

    Note

    The Domain (Transfer) Secret Key/Authorization Code can be submitted through the approval link or from within the Customer Control Panel, within 30 days after the Transfer Order is placed.

13. <#end cpss2#>

14. Once the mail has been approved by the Registrant Contact<#start cpss2#> and the Domain (Transfer) Secret Key/Authorization Code submitted<#end cpss2#>, the Current Registrar will be notified regarding the transfer.

    The Current Registrar will send an e-mail to the Registrant Contact of the concerned domain name to confirm that they wish to Transfer their domain name. If the Transfer is not denied by either the Registrant Contact or the Current Registrar, the domain name will be Transferred to you under <%SFNB_RESE123LLER_BRA123ND_NAME%> in the next 5 days.

Transfer Status, Domain (Transfer) Secret Change and Other Conditions 

<#end reseller#>